Terms of use

General information

Welcome to our online store!

The website https://strawbar.gr hosts the online store with the brand name «STRAWBAR» (hereinafter «e-shop» or «STRAWBAR» and / or the "online store") which belongs to the Company under the name «LIFE SCIENCE LAB INSTITUTE ΜΟΝΟΠΡΟΣΩΠΗ Α.Ε.PRIVATE EDUCATION SERVICES», Mikras Asias st., no. 36, P.C. 50200, Ptolemaida, VAT number 800956210, email: info@strawbar.gr , tel. 694 766 2211 (hereinafter the "Company")).

These terms apply to the visitor of STRAWBAR, our registered member, the user who interacts with us in any way, such as filling out the contact form, the recipient of the newsletter, as well as the consumer who wishes to buy the products we exhibit and offer for sale through the e-shop.

We invite you to carefully read the following terms, before navigating STRAWBAR and using its services or before making your purchases, as well as when accessing the content of STRAWBAR that is included in the social media Facebook and Instagram. These terms constitute a single set of Terms of Purchase, Privacy Policy and Cookies Policy .

In case of disagreement with any of the terms, please do not use our website, otherwise it means that you have read and accept these terms. Also, by accepting these terms you explicitly state that you have reached the age of 18 which allows you to legally commit to these terms and that any information you provide is accurate.

The information contained in the e-shop concerning the Company, the alcoholic beverages, the distillation, and the way of their production, are true and valid, while we make sure that they are constantly updated, subject to any unintentional errors due to unpredictable technical reasons.

The "Frequently Asked Questions" section is intended solely to provide you with assistance and information without substituting these Terms.

Terms of purchase

The Company receives and executes orders through this online store.

In case you place an order through STRAWBAR, after the confirmation that this order has been accepted, a sales contract will be drawn up between us, which will be governed by these Terms.

Transactions within our online store are governed by these terms and current European and national legislation, such as Law 2251/1994 on consumer protection, Presidential Decree 131/2003 and the Code of Consumer Ethics for E-Commerce, as applicable (hereinafter "Purchase Terms"). 

Our products

STRAWBAR offers for sale to consumers alcoholic beverages of the Company which it exhibits on this website. Alcoholic beverages uniquely combine the properties of a distilled product with the taste and aftertaste of strawberries (hereinafter the "products").

Our products are produced only in selected quantities of local Florina fruits, which depend on the quality and yield of the crops each year, by a team of young scientists who combine traditional distillation processes with innovative methods and respect for the required times of each individual stage of the procedure. The catalog includes the unique range of our products, while we also offer suggestions and original ideas for cocktails for a more complete and combined enjoyment experience.

All product prices are displayed in Euros and include the relevant VAT. STRAWBAR is free to form its pricing policy, the type of offers and discounts, as well as to choose at its discretion the products that will be available for sale, adding new ones or removing existing ones from its catalogs, without obligation of prior information or consent. 

Efforts are made by taking the appropriate technical measures so that the photographs depict our products with realism and every possible accuracy, without prejudice to any technical deficiencies in representation that have occurred unintentionally or due to different image capture. Even while trying to accurately display the colors of the products, however, the actual colors may depend on technical specifications such as for e.g. your screen settings and therefore justifiably differ from the visual image.

We ensure that STRAWBAR reflects the availability of our products, however it is possible that a product appearing in the catalog will not be available for purchase before the order is completed.

If you are interested in partnerships for wholesale products (B2B) you can send us an email at info@strawbar.gr and contact us at 694 766 2211.

Sales contract

The information contained in STRAWBAR cannot be considered a binding contract, except for an invitation to express interest. 

Order

We reserve the right to verify an order or to refuse, at our discretion, to accept it tacitly after the lapse of seven (7) days from its submission without taking any responsibility. Indicative reasons for the rejection of the order are the non-approval of the payment, the lack of availability of the product or the submission of the order with an automated device or means. In case of order cancellation, any amounts paid will be refunded.

Upon completion of the order, you will receive a confirmation e-mail which will contain the tracking code of the order history in real time, as well as the contact details of the cooperating courier company.

In case of any pending issue upon completion of your order and its acceptance, you will be sent an email to process it.

By sending a request for order you consent to the receipt of the above notifications (via e-mail or telephone) for the purpose of your written information, confirmation of your order, in accordance with the law. You can easily and simply express your objections to the content of an email you have received above by contacting us via the Contact Form section [LINK].

Order cancellation

Product order cancellation is accepted only if the order confirmation has not been sent, i.e., the order has not been completed.

Returns in case of actual defect or lack of agreed quality

If you receive a defective product, please contact us immediately via the contact section for more information [LINK].

Returns are made exclusively to the Company by a cooperating carrier and since the product is in the condition received, it has not been used, with its original packaging intact. The returned products must be accompanied by the Retail Receipt / Sales Invoice or the Shipping Receipt.

Shipping - shipping costs - Place and time of delivery

The online store STRAWBAR sends its products throughout Greece and Cyprus, as well as to countries within the European Union (EU) and internationally. 

The shipping cost of the products varies depending on the weight and the shipping country based on a specific pricing policy for the transport of the products, for this reason before the completion of the order you will be informed about the exact amount.

Η αποστολή των προϊόντων γίνεται μέσω της συνεργαζόμενης εταιρείας courier, της οποίας το online σύστημα συνδέεται με το σύστημα της τιμολόγησης της Εταιρείας.

The delivery time of our products is calculated from the registration of the order and the completion of its processing and may differ based on the respective order. We strive for faster delivery of our products in cooperation with the courier company, while reasons that do not fall under our responsibility such as random, emergency reasons and force majeure events (such as extreme weather conditions, health crisis, strikes, etc.) may delay receipt.

Place of delivery is the postal address stated when ordering the products.

Delivery of products to third countries outside the EU is governed by the relevant legislation on the import of alcoholic beverages, which customers should be aware of in advance, in order to avoid any high costs at the customs of their countries. In this case, the customer bears the full cost of customs clearance or any duties, taxes and other costs of the related procedure, without the Company carrying any responsibility. For this reason, we advise you to contact the competent customs and tax authorities to stay informed before proceeding with the order.

Payment methods 

You can choose one of the following acceptable payment methods available in our online store:

With Visa and Mastercard credit card: You can make your purchases using your credit card. Your transactions will be made through the system of the Piraeus Bank with the method of redirection using online security systems (RSA Encryption), filling in the environment of the respective Bank the necessary fields: name of the holder, card number, expiration date and CCV. 

When you place an order, you agree that all information you provide to us is true and accurate and that you are an authorized user of the credit or debit card you used to place your order.

The processing of your card details is done exclusively for the payment of the products you have purchased from our online store in the context of the transaction between us, without saving its details, which you will have to re-declare in each transaction, unless you choose to save them.

Via Paypal: You can also use Paypal for your purchases without entering credit card details. Your transactions will be completed with the method of redirection, which means that STRAWBAR does not store your card or account data.

In case of payment via PayPal, you agree and accept the terms of operation of the respective online payment providers upon your registration as a member. The Company is not responsible for the operation of these terms and the personal data protection policy of PayPal. 

The Company is not responsible for any commissions in case you are refunded through a third-party payment provider (for example PayPal or credit cards) based on the terms of use of this third party provider.

For more information on the processing of your personal data please visit the Privacy Policy and Cookies Policy of STRAWBAR.

You can find detailed information on the basic ingredients, aromas and flavors, as well as suggestions on how to serve on the Company's website for each product in our catalog. Please note that when making a cocktail we recommend, the quality and type of ingredients you choose to use may affect the taste described on our website.

Following the delivery of the products by the carrier to the place you stated, our relevant liability ceases. Similarly, due to the nature of the products offered, we do not take responsibility for any deterioration in case the products are not received on the day of delivery and with the first delivery attempt. 

Please note that our products are available for personal use and not for resale.

Right of withdrawal

Our goal is your best service and your maximum satisfaction from our products. In case any issue arises please contact us and we will make every effort to resolve it.

In any case, we recognize that according to the law on consumer protection (Law 2251/1994) you have the right to withdraw from the purchase of products through STRAWBAR. More specifically, 

How to exercise the right of withdrawal::

You have 14 days from the date of receipt to return the products to us in closed packaging, without damage and unused, with the original packaging intact and provided that the appropriate maintenance conditions have been maintained. The products must be accompanied by the relevant document, the Retail Receipt / Invoice or the Delivery Note.

In order to return a product, contact via email at  info@strawbar.gr , stating your name and address, the order number, so that we can issue your return label. Please place it on the original packaging and return the product to the details of our Company and to our postal address, Florina Industrial Area, P.C. 53100, PO Box 2.

 Once your refund is verified and accepted, we will refund your money. Shipping costs incurred for the return of the product are non-refundable. 

It is clarified that you must return any products, along with the basic product from the purchase of which you are withdrawing, which you have bought with a discount or offer due to the purchase of the original product, otherwise no liability is incurred against us, since the withdrawal will be reasonably considered that it was not exercised.

Please note that if the above conditions are not met or if any of the above documents accompanying the product are not available, your request for withdrawal may not be granted and the product will be returned to you at the recipient's expense.

Intellectual - Industrial Property - Prohibition of Republishing

The entire content of this website, such as product images, graphics, photos, product catalogs, texts, software, including its general design, are the intellectual property of the Company, as well as the intellectual property of third parties after its grant of relevant license or protected database rights, in accordance with the current European and national legal framework (Law 2121/1993) and international conventions.  

Their use on this website does not in any way provide a resale or commercial use license or content license and its code in whole or in part, except for strictly personal use.

The trademarks, logos, brand names, distinctive titles, the configuration of the packages appearing on the website remain the protected exclusive property of the Company without being allowed to use, copy, republish, upload, post, transmit, distribute, or modify them in any way.

Reproduction of part or all the content, announcement, disclosure, publication, transmission or any other use in any way for commercial or other purposes is permitted only with the prior written permission of the Company or any other copyright holder. 

Third party links

The website https://strawbar.gr/ may provide for the convenience of users’ links (links, hyperlinks, banners) to third party sites, the total content of which is not controlled in any way by the Company. The websites have terms of use and protection of personal data, which their visitors are invited to read in advance. The browsing of the users in them is done exclusively and at their own responsibility. The Company assumes no responsibility for any damage that may be caused using links or hyperlinks to third party websites.

SOCIAL MEDIA

If you wish, you can follow the official accounts maintained by the Company on Facebook and Instagram to be informed about promotions or to submit your comments. We inform you that we do not gain access to your personal accounts, nor can we control the social media services, to which the relevant terms of use and protection of personal data apply. 

Therefore, we do not take responsibility for any acts and / or omissions of the above social networking service providers. 

Changes to the website

The Company may modify or even remove any part or all of the content of STRAWBAR, including the services provided through its website, at its sole discretion, or in order to comply with legal provisions and without prior notice to users. The changes will be valid from the date of posting on STRAWBAR without taking orders placed before that date.

For any information and clarification regarding the changes you can contact 694 766 2211  or through the contact form of STRAWBAR[link].

Transaction security and protection of personal data

The Company respects the Privacy and makes every effort to implement itself and its selected partners the appropriate technical and organizational measures to provide the legally prescribed security of electronic transactions and data (personal or not) that collects and processes. For this purpose, the required actions are performed only by authorized persons who are bound by the obligation of confidentiality and privacy.

We implement the appropriate SSL security protocol for our website. Your transactions through the e-shop are secure and confidential, as we use the method of encryption of login identities (password) on our website. 

The use of the website, as well as the services provided to the visitor / user, presupposes its agreement with the Privacy Policy, which we invite you to read carefully for for more information. 

Cookies Policy

The Company's website may use cookies and related technologies, as well as be advertised on third party websites. The installation of cookies is carried out after your proper information and after your consent, in accordance with the law and the relevant instructions of the Personal Data Protection Authority. 

For more information you can visit the Cookies Policy, which is available on this website.

Liability Disclaimer

The content of this website is available "As is".

Although the Company makes every effort to ensure that the content of its website is accurate, secure, and error-free, it does not guarantee the accuracy and precision of the data and information contained therein, nor that the website or server that render the website available will be virus free or will run smoothly and without errors. 

In any case, the user of this website is solely responsible for evaluating the published content. 

The Company is not responsible for any damage (direct or indirect) that may occur from the use of its website.

Obligations of parties

The users and visitors of this website have the obligation to respect the rules of Greek and International law, as well as user ethics and good faith and to refrain from any abusive and unfair behavior.

The use of STRAWBAR is prohibited for the purpose of sending, posting, transmitting any illegal, threatening, offensive, defamatory, pornographic content, as well as content that expresses racial or other discrimination, or may cause any harm to third parties.

Any action or omission that contains viruses, malware that may cause loss of confidentiality, availability and integrity of personal data, interruption, damage or obstruction of the operation of any software, or cause damage to the reputation of the Company or its affiliates and / or other users of the website and e-shop, illegal access for the purpose of unfair competition against STRAWBAR, any software piracy, hacking, copying, analog / digital recording and mechanical reproduction, distribution, transfer, downloading, processing, resale, creation of derivative work of any kind of data, including the content (photos, graphics, texts, etc.) of the website, the obstruction of its operation, as well as any illegal and unauthorized modification of its content, is prohibited.

Users may use this website in accordance with the applicable terms, while in case of unauthorized use of this website, the user agrees to compensate the Company for any damage.

The Company has no responsibility or obligation to check the legality and correctness of the information and data that you provide to STRAWBAR, for the validity of which you are solely responsible. 

Dispute Resolution

These Terms are governed by Greek law. For any dispute in relation to these Terms, the parties agree that they will seek an amicable settlement in a spirit of mutual respect through their recourse to an out-of-court settlement mechanism of any dispute.

The possibility of Alternative Consumer Dispute Resolution (ADR) arising from e-sales contracts or services is provided by using the registered ADR bodies in the relevant Register in accordance with the Joint Ministerial Decision 70330/2015.

Pursuant to the provisions of Regulation (EU) 524/2013, you have the opportunity to submit a complaint to the Online Dispute Resolution (ODR pan-European platform) via the link: https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage.

In the event that amicable settlement of the dispute is not possible, the Courts of Florina Greece, to whose jurisdiction the parties submit voluntarily, are exclusively competent to resolve the dispute, unless otherwise provided by the laws of the country of origin of the consumer.

Modification of Terms of Use 

The Company may, whenever it deems necessary and at its discretion, modify these Terms of Use, for reasons of compliance with legal provisions, or optimization of its services. 

For this reason, you are invited to check this page every time you visit the online store of the Company.

Any changes will be posted on this website with an indication of the modification date.

Contact

We are at your disposal to serve you in the best way.

For any communication, please send an email to the respective communication platform available on the website or to our email address  info@strawbar.gr 

You can also call us at 694 766 2211 from Monday to Friday from 09:00 am to 17:00 pm.

Other terms

These terms as well as any modification thereof are governed by Greek law, European Union law and relevant international treaties. 

Any provision of the above terms becomes contrary to law by a court decision automatically ceases to apply without in any way affecting the validity of the other terms. 

This is a complete agreement between STRAWBAR and the visitor / user of its services and binds only them. 

Any delay, negligence of the Company in enforcing the observance of a term by the user, does not constitute a waiver or harm provided in this right.

Revision: February 2022